Reps
If you are new to the area, our Reps are a very good source of advice and information about kitchen logistics, menu design and product selection. We have specialists in Catering, Ice Cream, Cleaning & Disposables. Give us a call or use the automated enquiry form on the Contact Us page.

Telesales
Telesales are always happy to take your order in Welsh or English. They can also help you with product information, delivery dates and Special Offers. We will take orders by telephone or fax, or you can phone ahead and pick up your order personally on the same day. We do not currently accept orders by e-mail, although we are trialing on-line ordering.

Quality Control
Nobody is perfect and we are the first to admit things can go wrong, so if we, or one of our suppliers has let you down in any way, we would always prefer to know, in the hope that we can put it right and prevent it happening again.

Marketing
If your business prospers, so does ours, so we will do everything we can to help. Very often we can obtain free point of sale and menus from suppliers to help support your business. Just ask your Harlech Rep for details. We send out regular Monthly Special Offers with your statement mailing, and you can download them from this site. If you are a COD customer and do not get a statement, you can request to go on our mailing list

Opening an Account /
Account Queries
To contact us regarding Account queries please call on 01766 812 812. A New Account Application Form and Direct Debit Mandate can be printed off from our downloads page.

Payments
We can offer a range of account facilities to suit everyone. You may pay by credit card prior to despatch, cash on delivery or sign a Direct Debit mandate for a credit facility ranging from a week’s credit to a month. We consult a credit rating agency to determine the level of credit to be given to customers. All credit accounts are subject to a Direct Debit mandate being completed.